We sell many products and the quality of each product is taken very seriously. Due to the nature of these products there are a few limitations to what can be returned. Any opened CBD oil product cannot be returned and no refund will be given. If you have an issue with the product you have received, please notify us within 15 days and we will make every effort to rectify the situation to your satisfaction. If you have any questions please contact us with any questions: firstname.lastname@example.org or 502-384-8375.